Refund Policy
Everything in my shop is a digital file that downloads instantly. There’s nothing to post back, so returns don’t apply here the way they would in a normal shop β but that doesn’t mean you’re stuck if something goes wrong.
Change of mind
Because your file arrives the moment you’ve paid, I can’t offer refunds for change of mind. Once a design has been downloaded it can’t be given back, so please have a good look at the images and the listing details before you buy.
When I’ll refund you
Get in touch and I’ll sort it out if:
- The file is corrupt, won’t open, or won’t download
- You received the wrong design
- The file isn’t what the listing described
- You accidentally bought the same design twice
I’d much rather fix a problem than have you stuck with something you can’t use.
Your rights
Nothing here takes away your rights under Australian Consumer Law. If a file has a major problem, you’re entitled to a refund, replacement or repair regardless of what this page says.
Custom designs
Custom work is quoted and approved before I start, and includes two concepts and two rounds of changes. Because each design is made for you and never resold, custom orders can’t be refunded once work has begun. If something isn’t sitting right, tell me during the revision rounds and we’ll get it there.
Getting in touch
Email hello@kyliescozycorner.com.au with your order number and what’s happened. I’ll reply within two business days.